At IYO LED, we take pride in providing premium-quality LED display solutions. If you’re not fully satisfied with your order, we’re here to help—within reasonable limits and timelines.
Order cancellations are only permitted before manufacturing has begun, which typically occurs within 1–3 business days after funds have cleared in our bank.
Please note:
All transaction fees, return fees, payment processing fees, and any associated charges from third-party apps or platforms are non-refundable.
These fees will be deducted from the received payment or from the total amount stated on the invoice.
Once manufacturing has started, orders are considered final and cannot be canceled.
Returns are accepted within 15 days of delivery.
Items must be unused, in original packaging, and in resalable condition.
We do not accept partial returns—entire orders only.
A 20% restocking fee will apply to all approved returns.
All original and return shipping costs are non-refundable and will be deducted from the refund.
Any payment processing or transaction fees are the customer’s responsibility.
If you receive an item that is damaged or defective, please contact us immediately. Replacements will be issued upon confirmation, and we’ll walk you through the process. Be sure to include your order number and photos of the issue.
Custom-built or special-order products
Final sale items
Items that have been installed, used, or altered in any way
Customers are responsible for return shipping costs unless the item arrived damaged or defective. Any shipping fees paid on the original order are non-refundable.
To request a return or discuss eligibility, reach out to our support team:
📧 Email: info@iyoled.com
📞 Phone: +1 (323) 622-1011
